Privacy Policy – Get Going Support

Last updated: 14 October 2026

Get Going Pty Ltd (ABN 54 645 199 935), trading as Get Going Support (“GGS”, “we”, “us”), is a registered NDIS provider. We are committed to protecting your personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the NDIS Practice Standards.

This policy explains what we collect, why, and how you can contact us about it.

What we collect

When you make an enquiry — through our website, by phone or email, or through a form on Facebook or Instagram — we may collect your name, phone number, email address, suburb, who you are enquiring on behalf of, and the type of support you are interested in.

If you become a participant, we collect the additional information needed to deliver NDIS supports safely, including NDIS plan details, health and support needs, emergency contacts, and consent records. This is covered by our participant privacy and consent documents, which we provide to you directly.

We do not collect sensitive information about you through advertising or enquiry forms.

Why we collect it

We use enquiry information to respond to your enquiry and discuss whether our services suit you; arrange a meeting or intake if you choose to proceed; and keep a record of the enquiry for quality and compliance purposes. We do not sell personal information or use it for purposes unrelated to your enquiry.

Facebook and Instagram enquiry forms

When you submit a form through a Meta (Facebook/Instagram) ad, Meta collects the information you enter and passes it to us. Meta’s handling of that information is governed by Meta’s own privacy policy. Once we receive it, this policy applies. We may use a secure third-party service (such as Zapier or email) to transfer form submissions to our team.

Who we share it with

We share personal information only where needed to deliver or arrange services, or where required by law. This may include the National Disability Insurance Agency, the NDIS Quality and Safeguards Commission, your support coordinator or plan manager (with your consent), and service providers who help us operate (for example, IT and rostering systems). We require those providers to protect your information.

How we store and protect it

Information is stored in secure, access-controlled systems in Australia or with providers that meet Australian privacy requirements. Access is limited to staff who need it for their role. We keep enquiry information only as long as it is needed and then securely delete it.

Your choices

You can ask us what personal information we hold about you and request a copy; ask us to correct information that is inaccurate or out of date; ask us to delete enquiry information we no longer need; and withdraw consent for marketing contact at any time. To do any of these, contact us using the details below. We aim to respond within 30 days.

Complaints

If you believe we have mishandled your personal information, contact us first and we will investigate. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992) or the NDIS Quality and Safeguards Commission (ndiscommission.gov.au, 1800 035 544).

Get Going Support

Email: growing@getgoingsupport.com.au

Phone: 0493 365 373 (Monday–Friday, 7:30am–4:30pm)

We may update this policy from time to time. The current version is always available on this page.